As a customer of Gingerbeli, Jana always wants to you feel good and balanced. This is of course connected with providing you additional necessary information that you need in order to process your order and reach you in the best way. Jana wants you to have peace of mind, always :-)
Here, Jana answers you the most frequent questions (FAQ) you might want to know before, during or after the purchase on her shop Gingerbeli.com.
If the question is not stated here, please do not hesitate to contact Jana with additional questions. The e-mail is hello@gingerbeli.com.
Is it safe and secure to purchase on Gingerbeli website?
Jana and Gingerbeli team do their best to ensure you the safety and security. Thanks to SSL your browsing and shopping data remains private.
How much does the shipping cost?
For now we use Packeta services for most of the European countries that allows us to ship in fast and economical way.
We offer also express DHL option for Europe and world-wide countries.
How long does the shipping take?
For most of the countries, the delivery takes around between 2-6 working days.
We do our best to deliver your product fast. We also care about handling of your product from our store to your door in an economical way :-)
Of course from time to time delays may occur due to external circumstances, but we always do our best. If anything, just contact Jana, she is always there for you, ready to help.
How can I pay for my products?
We accept PayPal and all the most known credit cards (VISA, MasterCard etc.).
What shall I do if the payment does not work?
We are very sorry for this inconvenience. Please, make first sure that your shipping and billing details are correct. If it still doesn't work, try to contact your bank. If you still experience trouble, do not hesitate to contact us. We will always do our best to help you out.