Jana's FAQs: what people ask me most frequently?

Jana's FAQs: what people ask me most frequently?

I wish for all my customers to feel well and balanced. It's important to me that you feel at ease not only when shopping on Gingerbeli.cz but throughout the entire process, from placing your order to receiving the products in your homes. Your trust is of great importance to me, just like the quality of the products I offer. I am aware that I need to provide you with all the essential information regarding the order process and delivery.

That's why I'd like to dedicate this brief article to the most important questions (or FAQs) that will provide you with information about your orders.

If your question isn't answered here, please don't hesitate to contact me at hello@gingerbeli.com.

And now, let's get to the key questions that I often encounter:

How is the security of shopping on the Gingerbeli website ensured?

Jana and her experienced Gingerbeli team do everything to ensure the security of the website. Thanks to SSL, you can browse the site safely, and your information remains private.

How much does shipping cost?

Currently, we primarily use Zásilkovna services, especially for the Czech Republic and Slovakia, which allow us to deliver your packages quickly and at reasonable prices.

For international shipments, we also offer DHL services, both for Europe and non-European countries.

How long does delivery take?

For delivery within the Czech Republic and Slovakia, you can expect approximately 2-3 working days. We always strive to get your order to you as soon as possible.

For international deliveries, shipping typically takes around 3-5 working days.

If you haven't received your shipment, please contact me at hello@gingerbeli.com, and I will do my best to resolve the issue promptly. You can also contact me anytime on Gingerbeli social media.

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