Frequently Asked Questions

Have a question about ordering, shipping, or our process? Search our FAQs below!

General

We do our best to ensure you the safety and security. Thanks to SSL your browsing and shopping data remains private.

Enjoy free shipping on all products available worldwide.

Products available in Europe: free shipping on all order above 80 $. In case you order below this amount, the shipping costs cary between 5 $ to 12 $.

Products available in Indonesia: free shipping on all order above 40 $. In case you order below this amount, the shipping cost is 3 $. The Gingerbeli chocolate can be shipped only within Bali, Jakarta and Surabaya.

We ship all over the world. In this case the shipping costs may vary and we may contact you after checking the best shipping option for you. Generally, to all other destinations, we charge shipping cost of 25 $. You can always contact us hello@gingerbeli.com and ask us any questions regarding shipping options of your favourite product.

All website prices are exclusive of sales tax. VAT is not collected at checkout. We are not responsible for VAT and customs fees which will be charged to the customer directly by the shipping service provider.

Payments

We accept PayPal and all the most known credit cards (VISA, MasterCard etc.)

We are very sorry for this inconvenience. Please, make first sure that your shipping and billing details are correct. If it still doesn't work, try to contact your bank. If you still experience trouble, do not hesitate to contact us. We will always do our best to help you out.

Returns

Yes. Although we are 100 % sure about the best quality of our GINGERBELI products, we want you to be happy using them, you have the right to return the products if you are not 100 % satisfied.

We have been doing more than 2 years research to find the best quality products for you. All carry a 30-day return policy. You can return your product for a refund within 30 days of purchase, provided it is unused, undamaged, and in its original packaging.

If you want to return part of your order, we will refund the retail price of each item for your original order. 

We still believe that you will be happy with your order as the quality of each product is very important to us.

We do pay attention on returns, we always want to play it fair both sides. That's why we would like to point out that we reserve the right to limit returns, and to track returns initiated from the same name, e-mail, billing, mailing or IP address. In case we notice that a customer or potential customer has been or is likely to take advantage of our return policy, or that the customer purchases products for reasons other than personal use, we reserve the right to deny sales or return to any customer. However, we hope, we will not be pushed to do so.

 

Refunds will be returned to the original form of payment. For exchanges, return your product for a refund and place a new order on GINGERBELI.com for the correct item.

 

All original and return shipping costs are non-refundable.

 

To initiate a return, send us an e-mail to support@gingerbeli.com. In your email include:

 

(1) your name,

 

(2) your phone number,

 

(3) your order number,

 

(4) product you wish to return,

 

(5) a brief explanation of your reason for return.

 

If we approve your return request, we will issue you a Return Material Authorization (RMA) tracking number. We recommend that you ship your returned products using a trackable shipping method and purchase a shipping insurance too.

Shipping

For most of the countries, the delivery takes around 7 working days.

We do our best to deliver your product fast. We also care about handling of your product from our store to your door :-)

Of course from time to time delays may occur due to external circumstances, but we always do our best.

If you still need help, we are happy to help you at hello@gingerbeli.com. Thank you for your trust.