Frequently Asked Questions
Have a question about ordering, shipping, or our process? Search our FAQs below!
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Products available in Europe: free shipping on all order above 100 Euro. In case you order below this amount, the shipping costs cary between 4 EUR to 10 EUR.
Affordable zásilkovna rates available for CZ and SK :-)
Chocolate available in Indonesia: free shipping on all order above IDR 1 mil. In case you order below this amount, the shipping cost is IDR 40K. The Gingerbeli chocolate can be shipped only within Bali, Jakarta and Surabaya.
All website prices are exclusive of sales tax. VAT is not collected at checkout. We are not responsible for VAT and customs fees which will be charged to the customer directly by the shipping service provider.
We accept PayPal and all the most known credit cards (VISA, MasterCard etc.).
We are very sorry for this inconvenience. Please, make first sure that your shipping and billing details are correct. If it still doesn't work, try to contact your bank. If you still experience trouble, do not hesitate to contact us. We will always do our best to help you out.
For most of the countries, the delivery takes around between 4-7 working days.
We do our best to deliver your product fast. We also care about handling of your product from our store to your door :-)
Of course from time to time delays may occur due to external circumstances, but we always do our best.