Frequently Asked Questions

Have a question about ordering, shipping, or our process? Search our FAQs below!


For most of the countries, the delivery takes around between 2-6 working days.

We do our best to deliver your product fast. We also care about handling of your product from our store to your door in an economical way :-)

Of course from time to time delays may occur due to external circumstances, but we always do our best. If anything, just contact Jana, she is always there for you, ready to help.

We are very sorry for this inconvenience. Please, make first sure that your shipping and billing details are correct. If it still doesn't work, try to contact your bank. If you still experience trouble, do not hesitate to contact us. We will always do our best to help you out.


Jana and Gingerbeli team do tehir best to ensure you the safety and security. Thanks to SSL your browsing and shopping data remains private.

For now we use Packeta services for most of the European countries that allows us to ship in fast and economical way.

We offer also express DHL option for Europe and world-wide countries.


We accept PayPal and all the most known credit cards (VISA, MasterCard etc.).

If you still need help, we are happy to help you at Thank you for your trust.